Responsible Gaming

Treat gaming as entertainment. It is not a source of income and it will not fix money worries. Spend only what you can afford to lose. Take regular breaks, keep other activities in your life and never chase losses. A longer session does not improve what happens next.

Is play becoming difficult to control

Ask yourself these questions honestly.

• Are you spending more than you can afford?
• Does playing leave you anxious or guilty?
• Are you hiding your play from other people?
• Have you tried to stop but found that you could not?

A yes may mean it is time to pause, use a control or seek support.

Set a deposit limit

You can limit the total amount deposited each day, week or month. Once the selected limit is reached, further deposits are blocked until that period resets. If changes to an existing limit are available, a stricter limit applies immediately. A looser limit takes effect after 24 hours.

Take a cooling-off period

Cooling off is a temporary break. Available periods are 24 hours, 7 days, 1 month or 3 months. Wagering and deposits are blocked for the period you choose. Your balance remains available for withdrawal and you can still log in.

The restriction begins immediately. When the selected period ends, the account is reactivated automatically. You may also choose to stop marketing messages during the break.

Choose self-exclusion

Self-exclusion is a longer and irrevocable restriction. The periods on offer are one year, three years, five years, ten years or lifetime. It covers all gambling activities and all brands operating under the same licence.

Your account is closed at once, you cannot log in and direct marketing stops. The restriction cannot be reversed during the period you selected. After that period ends, reopening is possible only when you make a written request by e-mail or chat. We do not start that process for you.

Keep track of a session

Reality-check tools may include a session timer that stays visible while you are logged in, a clock in your time zone and periodic reminders about how long you have been playing. A player-activated reminder may also pause play briefly until you confirm that you have read it.

How do you activate a control

Set deposit limits, cooling off or self-exclusion yourself through the responsible-gambling area. In exceptional cases, you may ask by e-mail or live chat. Your selected option must then be enabled within 24 hours. We will not offer a bonus to make you continue or delay activation.

Protecting minors

You must be 18 or older to play. We can ask you to prove your age whenever we need to. If we find that a person under 18 has played, the account will be closed and winnings will be forfeited.

Keep login and payment details away from minors when devices are shared. Parental-control tools named by Let's Go include Net Nanny, Qustodio and GamBlock.

Where can you find outside help

Independent worldwide support is available from Gambling Therapy and Gamblers Anonymous.

If your play is causing financial distress or affecting daily life, use the controls above and seek help. Support can also answer responsible-gambling questions by e-mail or chat.